Privacy Policy for Castell’s SMS Marketing
Effective Date: March 19, 2025

1. Introduction
Castell’s Restaurant, located at 222 Avenue U, Brooklyn, NY 11223, respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Castell’s Restaurant collects, uses, stores, and protects personal information when you opt in to receive SMS text messages from us.

By opting in to Castell’s Restaurant SMS messages, you agree to the practices described in this Privacy Policy.

2. Information We Collect
When you sign up for Castell’s Restaurant SMS updates, we may collect the following information:

Your name, if provided
Your mobile phone number
Your SMS consent status
Your SMS opt in records
Your SMS opt out records
Your communication preferences
Any message or inquiry information you choose to submit

We do not intentionally collect sensitive personal information through our SMS marketing program.

3. How You Opt In
You may opt in to receive SMS messages from Castell’s Restaurant by submitting your phone number through a Castell’s Restaurant form and checking the SMS consent box.

The SMS consent box is not pre checked. Consent to receive SMS messages is not required to make a purchase, submit an inquiry, request information, or use our services.

You may also opt in by texting JOIN, START, or SUBSCRIBE to Castell’s Restaurant’s SMS number.

4. How We Use Your Information
We use your mobile phone number and SMS consent information to send text messages from Castell’s Restaurant.

Messages may include:

Reservation related updates
Restaurant updates
Special promotions and offers
Prix fixe dining offers
Event invitations and announcements
Private dining information
Seasonal menu updates
Game night notices
Special event reminders
General restaurant news

We may also use your information to respond to your requests, manage your communication preferences, maintain compliance records, and honor opt out requests.

5. Message Frequency
Message frequency varies.

The number of messages you receive may depend on restaurant events, promotions, seasonal updates, reservations, private dining availability, and other Castell’s Restaurant communications.

6. Message and Data Rates
Message and data rates may apply depending on your mobile carrier and mobile plan.

Castell’s Restaurant is not responsible for any charges from your mobile carrier.

7. Opting Out
You may opt out of receiving SMS messages from Castell’s Restaurant at any time by replying STOP to any message.

After you reply STOP, you may receive a confirmation message stating that you have been unsubscribed. After that, you will no longer receive SMS messages from Castell’s Restaurant unless you opt in again.

You may also contact us directly using the contact information listed below.

8. Help Instructions
For help with Castell’s Restaurant SMS messages, reply HELP to any message.

You may also contact us at:

Phone: 718 908 0060
Email: info@legendfoodgroup.com

9. No Sharing of Mobile Information for Marketing
Castell’s Restaurant does not sell, rent, share, or disclose mobile phone numbers, SMS consent records, SMS opt in data, or SMS opt out data to third parties or affiliates for their marketing or promotional purposes.

All categories of data sharing described in this Privacy Policy exclude text messaging originator opt in data and consent. This information will not be shared with any third parties, except with service providers who help Castell’s Restaurant operate its SMS program and only as necessary to provide that service.

10. Third Party Service Providers
Castell’s Restaurant may use third party service providers to manage, deliver, and support SMS messages.

These service providers may process mobile phone numbers, SMS consent records, and related messaging information only as necessary to provide SMS services on behalf of Castell’s Restaurant. They are not authorized to use your mobile information for their own marketing or promotional purposes.

11. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or misuse.

However, no method of transmission over the internet, wireless network, or electronic storage system can be guaranteed to be 100% secure.

12. Data Retention
We retain SMS related information for as long as reasonably necessary to operate the SMS program, respond to requests, maintain business records, comply with legal obligations, document consent, and honor opt out requests.

SMS opt out records may be retained as necessary to make sure users who opted out do not continue receiving SMS messages.

13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.

Any changes will be posted on our website and will take effect when posted. Users are encouraged to review this Privacy Policy periodically.

14. Contact Information
If you have questions about this Privacy Policy or the Castell’s Restaurant SMS program, please contact us:

Castell’s Restaurant
222 Avenue U
Brooklyn, NY 11223

Phone: 718 908 0060
Email: info@legendfoodgroup.com
Website: https://www.castellsrestaurant.com